Most teams are sending emails — but without a plan behind why, when, and how those messages move people forward. That leads to leaks in the funnel, silos between departments, and missed opportunities across the customer journey.
We design strategies and use frameworks that actually connect the dots with:
– Campaign planning that supports your business priorities
– Lifecycle journeys that reflect real customer behavior
– Clear roles for broadcast, triggered, and nurturing emails
– Smart segmentation that goes beyond just surface-level lists
This isn’t about chasing higher open rates. It’s about building a channel that supports acquisition, conversion, and retention, both consistently and measurably.
Depending on what you need, we might plan your full customer journey, align email with your sales process and offers, or help you define the role of each campaign type. We’ll map out your strategy calendar — including promos, nurture, and lifecycle flows — and identify what to keep, cut, or create. You’ll get segmentation guidance, campaign recommendations, and clear metrics to know what’s working and what’s not.
By the end of the audit, you’ll have a clear picture of how your systems are actually functioning, straight answers about what’s causing the issues you’re seeing, and a set of prioritized recommendations that help you decide what to tackle first. You’ll also know what your internal team can reasonably handle — and where having experienced support makes a real difference. Most teams tell us it’s the first time everything finally makes sense.